What’s your return policy?

No returns except for manufacturer defects within 14 days of purchase. If there is a manufacturer defect we will send a replacement mat once the defective mat has been returned to us. Please note that the Barking Mat must be used on a hard flat surface (not on carpet). Returns will not be accepted because it does not work on your carpet.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions via email.